Stage

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 Covid-19

Currently no restrictions at DB Cargo – Hotline for new customers

09.04.2020

Our production and our network continue to run largely stable in Europe. 
DB Cargo is also currently able to take on additional transports at short notice, including on the international network, in order to guarantee supplies in freight transport.

The hotline 0203-9851-9000 (Monday - Friday, 8 a.m. to 4 p.m.), their known contacts and the e-mail address neukundenservice@deutschebahn.com are still available for contacting us.

31.03.2020

As before, large parts of our traffic, including cross-border traffic in the European network, can be operated in a stable manner. In addition, we provide regular information via our social media channels LinkedIn and Twitter.

24.03.2020

Our production and our network continue to run largely stable in Europe. 
DB Cargo is also currently able to take on additional transports at short notice, including on the international network, in order to guarantee supplies in freight transport. 

The hotline 0203-9851-9000, their known contacts and the e-mail address neukundenservice@deutschebahn.com are still available for contacting us.

23.03.2020

As in the past week, transports, including cross-border transports in the European network, can still be driven without restrictions for the most part. The impairments in the Oberhausen-Osterfeld area have been solved. The signal box could be manned again continuously from March 21st, 2020, 6.00 a.m. Backlogged trains are currently being processed gradually. Additionally, DB Cargo is currently still able to take on additional transports at short notice, including on the international network, in order to guarantee supplies in freight transport. To get in contact with us feel free to reach out to your known contacts or send an e-mail to neukundenservice@deutschebahn.com.

20.03.2020

As already communicated in the past few days, transports, including cross-border transports in the European network, can still be operated without restrictions to a large extent. In the Oberhausen-Osterfeld area, restrictions are currently still being imposed. Diversions have been worked out and an emergency staff has been set up to maintain operations. From 6 a.m. on March 21st, 2020, the interlocking is expected to be manned continuously again. Backlogged trains will then be processed as quickly as possible. DB Cargo is still able to take on further transports at short notice, also on the international network, in order to guarantee supplies in freight traffic. The next regular update will follow at this point on Monday, March 23rd, 2020.

19.03.2020

Still, transports, including cross-border traffics in the European network, can be driven without restrictions for the most part. Currently, there are restrictions in the Oberhausen-Osterfeld area. Here the signal tower could temporarily not be occupied. Diversions were worked out and an emergency staffing was set up to keep operations running. DB Cargo is also currently able to take on additional transports at short notice, including on the international network, in order to guarantee supplies in freight transport. To get in contact with us feel free to reach out to your known contacts or send an e-mail to neukundenservice@deutschebahn.com.

18.03.2020

Traffic, including cross-border traffic in the European network, can be driven without restrictions for the most part. DB Cargo can currently take on further transports at short notice to ensure freight supplies. Conference calls and working groups take place several times a day in order to secure our operations in the network and the European corridors. It goes without saying that we continue to maintain a constant exchange with all relevant federal and state authorities and follow all recommendations of the Robert Koch Institute. We also provide regular information on our social media channels LinkedIn (DB Cargo AG)and Twitter (@DB_Cargo).

16.03.2020

Despite the spread of Covid-19, rail freight transport continues to operate unchanged - also across borders. "We transport everything that our customers request," explains DB Cargo CEO Dr. Sigrid Nikutta. DB Cargo can currently take on further transports at short notice to ensure freight supplies. A hotline is now available for new customers who want to transfer to rail at short notice due to the longer border clearance times: +49 (0) 203-9851-9000 (or e-mail to neukundenservice@deutschebahn.com). Here, consignors and forwarders will be given advice on transport alternatives from 8 am to 8 pm Mondays through Fridays.

DB Cargo is in constant communication with all relevant federal and state authorities and is following all recommendations provided by the Robert Koch Institute. We have taken all necessary measures to prevent infections among employees. Emergency plans for transports are in final coordination for the event of a change in the operational situation. In this case, we will inform you immediately.

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