- Customised solutions and functions
- Extensive portfolio of digital products
- Simplification of your work processes
- Access to all services via a variety of different channels
- Working in a modern and flexible architecture
Everything online: with our DB Cargo link2rail eServices
Our digital platform link2rail provides you with many practical eServices for the management of your rail freight transport.
Study proves customer benefits of link2rail and eServices
A research project at the University of Münster recently examined customer perceptions of link2rail and the basic eServices. The result:
- Satisfaction is high.
- The eServices Order and Empty Wagon meet customer expectations.
- Track&Trace even exceeds expectations.
- Simplification of processes and user satisfaction are rated particularly positively by customers.
The study was carried out by the Freight Transport Marketing Research Center at the University of Münster in 2020.
What is link2rail?
link2rail is the digital platform of DB Cargo. It includes e-services and online tools. The e-services are of assistance for the individual processes, booking, monitoring and invoicing. The online tools are useful applications around freight transport, such as the network map, the search for rail access points, the timetable or freight wagon catalogue.
How can I become a link2rail user?
As the e-services from link2rail are tailored to the individual needs of customers, the account manager will first consult with you to work out the best offer for your needs. Which services do you wish to use? Will you access them via the portal, an API (interface) or the app? When it comes to configuring, we'll provide you with step-by-step assistance, including on site. Already using DB Cargo digital services? – Contact your account manager to switch them to link2rail.
How much does it cost to use link2rail?
That depends on which services you use. The online tools and basic use of e-services via the portal are free of charge. Extended use of the e-services via an app or API is subject to a use/service charge. Your personal account manager will be pleased to work out an offer tailored to your needs. If you don't have an account manager, please contact the new-customer service.
How do I register?
Who will help me if I have technical problems?
For all questions and change requests, you can contact your personal account manager or the link2rail team via email.
Why are there different e-services depending on the method of access?
The e-services from link2rail are being continuously improved. Currently, we provide the most frequently desired and most useful functions; others will be added later.