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Everything online: with our DB Cargo link2rail eServices

Our digital platform link2rail provides you with many practical eServices for the management of your rail freight transport.

 You link2rail advantages

- Customised solutions and functions
- Extensive portfolio of digital products
- Simplification of your work processes
- Access to all services via a variety of different channels
- Working in a modern and flexible architecture

  • To link2rail portal


    • Our current eServices at a glance​

    Discover our product diversity with portal functions, direct interfaces (API) and apps​.

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    Intelligent freight wagons enhance our eServices

    Equipped with telematics and sensor technology, we can give our customers a comprehensive and accurate view of their freight transports.

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    Our online tools at a glance​

    Find out here which services you can use without logging in to plan your transports by rail.​

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     Satisfaction guaranteed

    Study proves customer benefits of link2rail and eServices

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    A research project at the University of Münster examined customer perceptions of link2rail and the basic eServices. The result:

    • Satisfaction is high.
    • The eservices Order and Empty Wagon meet customer expectations.
    • The eservice 'Track&Trace' even exceeds expectations.
    • Simplification of processes and user satisfaction are rated particularly positively by customers.

    Adapted to your needs

    Which link2rail eServices would you like to use? And how would you like to use them? Your account manager is at your side with help and advice and supports you step by step in the configuration of the link2rail platform, also on site.

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    Contact our expert now.

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    Team link2rail

    DB Cargo AG

    E-Mail link2rail@deutschebahn.com

    FAQ

    Any questions?

    What is link2rail?

    link2rail is the digital platform of DB Cargo. It includes e-services and online tools. The e-services are of assistance for the individual processes, booking, monitoring and invoicing. The online tools are useful applications around freight transport, such as the network map, the search for rail access points, the timetable or freight wagon catalogue.

    How can I become a link2rail user?

    As the e-services from link2rail are tailored to the individual needs of customers, the account manager will first consult with you to work out the best offer for your needs. Which services do you wish to use? Will you access them via the portal, an API (interface) or the app? When it comes to configuring, we'll provide you with step-by-step assistance, including on site. Already using DB Cargo digital services? – Contact your account manager to switch them to link2rail.

    How much does it cost to use link2rail?

    That depends on which eServices you want to use. Many eServices are already available to you free of charge. If you require additional use, fees will be charged. Your personal customer advisor will be happy to prepare an individual offer for you. Alternatively, you can also contact our new customer service.

    How do I register?

    The online tools are free to access. To use the e-services, please contact your personal account manager or, if you don't have one, the new-customer service. You will then be individually advised and first receive the terms of use and later the technical details. Depending on the method of access, even an on-site set-up is possible.

    Who will help me if I have technical problems?

    For all questions and change requests, you can contact your personal account manager or the link2rail team via email.


     


    Why are there different e-services depending on the method of access?

    The e-services from link2rail are being continuously improved. Currently, we provide the most frequently desired and most useful functions; others will be added later.