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Rail freight transport is going digital - with our link2rail eServices

Use our eServices via a portal, an app or a direct interface (API) to your systems for transport processing with a few clicks.

 Start now

You are already a DB Cargo customer and would now like to monitor and control your transports with link2rail eServices?
Log in via our link2rail portal now or contact your customer service representative.
Link to Portal

Would you like to use the innovative services of link2rail in the future but are not yet a customer?
We would be happy to make you an offer.
Link to transport enquiry

 

link2rail – This is how it works


Dashboards

Access your own individual reports in just one click

Dashboards

Functionality:

With the Dashboards application, customers can access compressed reports on their transports right on their mobile phone.The reports are linked to their source datafiles to refresh data simultaneously.


Customer benefits:

  • Mobile – Data can be viewed on a mobile phone.
  • Up-to-date – Data is directly linked to the source, meaning it is always up-to-date.
  • Time-saving – Dashboards uses a compressed format to display extensive data, saving time.


Technical Requirements:
Mobile end deviceConnection to the Dashboards app via a deep linkOperating systems: Android 5.0 or higher, or iOS 9.0 or higherIndividual reports are activated by DB Cargo's customer service


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Invoice

All invoices at a glance with only one click

Invoice

Functionality:

  • All invoiced services for the requested service period can be viewed in the portal.
  • Invoices can be filtered by various criteria and generated as a PDF file.
  • An invoice overview can be exported as an Excel file.  

Customer Benefits:

  • Invoices can be viewed online at any time.
  • A central storage location for invoices for users from different departments is provided
  • Invoices no longer need to be printed out, since all invoices are available at all times.

Technical Requirements:

  •  This function can be activated by DB Cargo Customer Service. 

Order

The location of your goods with one click

Order

Functionality:

  • Customers receive status messages on their orders and can view a transport history.
  • Alarm functions can be individually defined and configured and variances can be indicated.


Customer Benefits:

  • Customers receive information at wagon and train level with data search and filtering options.
  • Location information from various sources is consolidated, filtered and aggregated to form a meaningful result.
  • Consistent and transparent data allow subsequent processes to be organised efficiently.


Technical Requirements:

  • Registration in the link2rail online portal.


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Empty Wagon

To your wagon enquiry with one click

Empty Wagon

Functionality:

  • Customers can place demand requests in the portal manually or using templates and are given status feedback on request.
  • The order overview provides transparency on the status of all ordered wagons and can be filtered and sorted individually.


Customer benefits:

  • Using templates saves customers time on each empty wagon order.
  • Templates are created consistently by customer service and can be filled in by the customer.
  • Customers can order several wagon types for different times all at once time in customisable order forms.


Technical Requirements:

  • Registration in the link2rail online portal.


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Check-in

To your order completion with one click

Check-in

Functionality:

  • The customer can view the order list in the app and can complete it using a mobile device.
  • The wagon number can be scanned in using the scan function in the app. The field for the wagon number is populated automatically.


Customer benefits:

  • The customer can complete the order locally and on a mobile device.
  • There is no need for manual input and the completion process is simplified.


Technical requirements:

  • Mobile terminal
  • Purchase the app from the Google App Store
  • Android operating system, version 6 or higher
  • Activation of the function via DB Cargo Customer Service

Track&Trace

The location of your goods with one click

Track&Trace

Functionality:

  • Customers receive status messages on their orders and can view a transport history.
  • Alarm functions can be individually defined and configured and variances can be indicated.


Customer benefits:

  • Customers receive information at wagon and train level with data search and filtering options.
  • Location information from various sources is consolidated, filtered and aggregated to form a meaningful result.
  • Consistent and transparent data allow subsequent processes to be organised efficiently.


Technical requirements:

  • Registration in the link2rail online portal.


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API-Video:



Find more link2rail tools for free

For customers and interested parties we offer a number of free online tools, with which you can convince yourself of rail as a transport carrier and DB Cargo as a service provider

FAQ

Any questions?

What is link2rail?

link2rail is the digital platform of DB Cargo. It includes e-services and online tools. The e-services are of assistance for the individual processes, booking, monitoring and invoicing. The online tools are useful applications around freight transport, such as the network map, the search for rail access points, the timetable or freight wagon catalogue.

How can I become a link2rail user?

As the e-services from link2rail are tailored to the individual needs of customers, the account manager will first consult with you to work out the best offer for your needs. Which services do you wish to use? Will you access them via the portal, an API (interface) or the app? When it comes to configuring, we'll provide you with step-by-step assistance, including on site. Already using DB Cargo digital services? – Contact your account manager to switch them to link2rail.

How much does it cost to use link2rail?

That depends on which services you use. The online tools and basic use of e-services via the portal are free of charge. Extended use of the e-services via an app or API is subject to a use/service charge. Your personal account manager will be pleased to work out an offer tailored to your needs. If you don't have an account manager, please contact the new-customer service.

How do I register?

The online tools are free to access. To use the e-services, please contact your personal account manager or, if you don't have one, the new-customer service. You will then be individually advised and first receive the terms of use and later the technical details. Depending on the method of access, even an on-site set-up is possible.

Who will help me if I have technical problems?

For all questions and change requests, you can contact your personal account manager or the link2rail team via email.


 


Why are there different e-services depending on the method of access?

The e-services from link2rail are being continuously improved. Currently, we provide the most frequently desired and most useful functions; others will be added later.