Empty Wagon

Functionality:

• Customers can place demand requests in the portal manually or using templates and are given status feedback on request.
• The order overview provides transparency on the status of all ordered wagons and can be filtered and sorted individually.

Customer benefits:

• Using templates saves customers time on each empty wagon order.
• Templates are created consistently by customer service and can be filled in by the customer.
• Customers can order several wagon types for different times all at once time in customisable order forms.

Technical Requirements:

• Registration in the link2rail online portal.

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Order

Functionality:

• Customers receive status messages on their orders and can view a transport history.
• Alarm functions can be individually defined and configured and variances can be indicated.

Customer Benefits:

• Customers receive information at wagon and train level with data search and filtering options.
• Location information from various sources is consolidated, filtered and aggregated to form a meaningful result.
• Consistent and transparent data allow subsequent processes to be organised efficiently.

Technical Requirements:

• Registration in the link2rail online portal.

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Track&Trace

Functionality:

• Customers receive status messages on their orders and can view a transport history.
• Alarm functions can be individually defined and configured and variances can be indicated.

Customer benefits:

• Customers receive information at wagon and train level with data search and filtering options.
• Location information from various sources is consolidated, filtered and aggregated to form a meaningful result.
• Consistent and transparent data allow subsequent processes to be organised efficiently.

Technical requirements:

• Registration in the link2rail online portal.

Dashboards

Functionality:

With the Dashboards application, customers can access compressed reports on their transports right on their mobile phone.The reports are linked to their source datafiles to refresh data simultaneously.

Customer benefits:

• Mobile – Data can be viewed on a mobile phone.
• Up-to-date – Data is directly linked to the source, meaning it is always up-to-date.
• Time-saving – Dashboards uses a compressed format to display extensive data, saving time.

Technical Requirements:
Mobile end deviceConnection to the Dashboards app via a deep linkOperating systems: Android 5.0 or higher, or iOS 9.0 or higherIndividual reports are activated by DB Cargo's customer service

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Invoice

Functionality:

• All invoiced services for the requested service period can be viewed in the portal.
• Invoices can be filtered by various criteria and generated as a PDF file.
• An invoice overview can be exported as an Excel file.  

Customer Benefits:

• Invoices can be viewed online at any time.
• A central storage location for invoices for users from different departments is provided
• Invoices no longer need to be printed out, since all invoices are available at all times.

Technical Requirements:

•  This function can be activated by DB Cargo Customer Service.