Even easier, even more customer friendly: Digital access to rail transport
New functions for the myRailportal customer platform • Cooperation with start-ups boosts innovation in rail freight transport
DB Cargo is making ordering transport services as easy as shopping online. New functions in "myRailportal" will offer extra service for customers and make it easier to get freight consignments onto the rail network.
- Engineering works displayed: customers can now view changes to the regular timetable well in advance and plan accordingly.
- Map function: track cargo with a map displaying an overview of all consignments every step of the way (available later this year).
- Pilot version of damage app: instead of reporting damaged wagons manually on a paper form, digital documentation with photos will be available in future.
"'myRailportal' is the gateway to rail freight transport. The portal makes our services easier to use and offers our customers useful extras. And we have plenty more in the pipeline: working with our customers, we are continuously enhancing the platform further," says Roland Bosch, CEO of DB Cargo. We are planning completely new benefits such as dependable information on estimated time of arrival.
Once registered in "myRailportal", DB Cargo customers can already follow their consignments using Track&Trace, search loading points and choose wagons and routes. The aim is for "myRailportal" to automatically support customers every step of the way from order placement and empty wagon orders to consignment tracking and billing.
More innovation through cooperation with start-ups
DB Cargo is entering new partnerships: six start-ups have been working in the DB Mindbox since June on innovative solutions for rail freight transport. They include young companies using artificial intelligence to support decision making in the logistics chain. Another promising start-up is creating models for processing spatial data to enable predictions that can improve empty wagon management.